Starting today, KLM Royal Dutch Airlines Flying Blue members can use Award Miles to pay for tax-free items on board. The expansion of the Flying Blue programme provides new ways to spend Award Miles. The programme was expanded last year to include …

KLM Royal Dutch Airlines is taking the next step in social servicing by testing artificial intelligence (AI) to help answer customer questions.

On 29 September 2016, Air France-KLM signed a partnership agreement with Gogo, a world leader in broadband Internet provision and entertainment in the airline industry, to offer its customers connectivity services on board its long-haul flights.